Refund policy
Last updated: November 12, 2026
At WagHarbor, we want you to be satisfied with your purchase.
1. 30-Day Return Period
You may request a return within 30 days of receiving your order.
The return period begins on the date your order is delivered.
Please contact us before returning an item so that we can provide the appropriate return instructions.
2. Return Conditions
To be eligible for a return, the item should:
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Be returned within 30 days of delivery
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Be unused and in its original condition where applicable
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Include the original packaging and accessories where reasonably possible
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Not have been damaged through misuse or improper handling
3. Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us as soon as possible.
Include your order number and photographs or other relevant information where appropriate.
We will review the issue and provide an appropriate resolution, which may include a replacement or refund.
4. Change-of-Mind Returns
If you change your mind about your purchase, you may request a return within the 30-day return period, provided the product meets the applicable return conditions.
Unless otherwise required by applicable law, return shipping costs for change-of-mind returns may be the customer's responsibility.
5. Return Shipping
Please contact us before sending an item back.
Do not send a return to an address obtained from the product packaging or another source unless we have provided return instructions.
For returns caused by an incorrect, damaged, or defective item, WagHarbor will provide appropriate instructions regarding return shipping.
6. Refunds
Once your returned item has been received and the return has been approved, your refund will be processed within 14 days.
Refunds are normally issued to the original payment method used for the purchase.
After we process the refund, your payment provider or bank may require additional time to make the funds available in your account.
7. Refund Amount
For an approved full return, the refund will generally cover the amount paid for the returned product.
Shipping charges will be handled according to the reason for the return and applicable consumer law.
8. Late or Missing Refunds
If you have been notified that your refund has been processed but the funds have not appeared in your account, please first check with your bank or payment provider.
If you still need assistance, contact:
infosoufianeeljouhri@gmail.com
9. UK Consumer Rights
Nothing in this policy affects your statutory consumer rights under UK law.
Where applicable, customers may have additional cancellation, refund, repair, replacement, or other rights provided by law.
10. Contact Us
WagHarbor
11 Rodmarton St
London W1U 8BH
United Kingdom