Privacy policy
Last updated: November 12, 2026
WagHarbor (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store, and protect information when you visit or make a purchase from our website.
1. Information We Collect
When you visit our website or place an order, we may collect:
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Name
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Email address
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Billing and shipping address
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Phone number, if provided
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Order and purchase information
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Payment and transaction information
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Customer service communications
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Device, browser, IP address, and website usage information
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Information collected through cookies and similar technologies
2. How We Use Your Information
We use your information to:
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Process and fulfill orders
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Process payments
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Arrange delivery
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Send order confirmations and shipping updates
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Provide customer support
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Process returns and refunds
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Prevent fraud and unauthorized transactions
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Improve our website and services
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Send marketing communications where permitted and where you have provided consent
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Comply with applicable legal requirements
We do not sell your personal information.
3. Payment Information
Payments are processed through secure third-party payment providers.
WagHarbor does not intentionally store complete payment card details on its own systems.
4. Sharing Information
We may share necessary information with trusted service providers that help us operate our business, including payment processors, shipping providers, technology providers, analytics services, and fraud-prevention services.
Only information reasonably necessary to provide these services is shared.
5. Cookies
Our website may use cookies and similar technologies to provide essential website functionality, remember preferences, understand website usage, and improve our services.
You may control cookies through your browser settings.
6. Marketing
If you choose to receive marketing communications, we may send information about products, promotions, and updates.
You can unsubscribe from marketing communications at any time using the unsubscribe link included in our emails.
7. Data Retention
We retain personal information for as long as reasonably necessary to provide our services, maintain transaction records, resolve disputes, prevent fraud, and comply with legal obligations.
8. Data Security
We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no method of electronic storage or transmission is completely secure.
9. Your Privacy Rights
Depending on your location and applicable law, you may have rights to:
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Request access to your personal information
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Request correction of inaccurate information
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Request deletion of certain information
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Object to or restrict certain processing
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Withdraw consent where applicable
To exercise applicable rights, contact us using the information below.
10. Third-Party Websites
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those third parties.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date.
12. Contact Us
WagHarbor
11 Rodmarton St
London W1U 8BH
United Kingdom